NDIS service agreements is a hot topic. It really all comes down to balance between choice and control for the participant and laying out expectations for each party in a formalised way. In health care in general, we don’t sign formal service agreements, as they tend to be overbearing, arduous and takes away from the face to face time that service providers have with their clients. Imagine a world whereby your General Practitioner made you sign a service agreement in order to see them on a weekly or monthly basis. It would seem quite ludicrous and rightfully so. You go into the doctor’s surgery to see them, you pay, or use your Medicare card and you leave. If you attended your appointment, you pay, if you book and cancel, you pay a cancellation fee if they have one, and everyone gets along quite well in this environment. So why is the NDIS so different? Service agreements take time away from the face to face ability of service providers to tend to their participants. Time is a valuable resource, in the service game it is our commodity that we sell. We have travel time to contend with, we juggle a difficult … Continue reading Balance and Sensibility is needed in the execution of a Service Agreement