The very short answer is, yes! You can change providers at any time if you are unhappy with your current NDIS plan managers.
If you feel that a different provider may be better suited to your needs, the process of making the switch is quick and easy. And it won’t cost you a thing.
Your Plan, Your Choice
Overall, you are in control of your NDIS plan. You decide who provides your supports and how those supports are delivered. It’s all about you, and your needs. So, when something doesn’t feel right, you can decide to make a change. This is no different when it comes to your NDIS plan managers.
It’s important that you are 100% satisfied with your NDIS plan managers. After all, they are responsible for helping you navigate your plan and get the most from your funding. This means much more than just processing payments to your providers, however. Your NDIS plan managers should provide:
Pay your invoices on time, resolve any invoice queries, be readily contactable and respond quickly to correspondence.
Provide you with easy access to your budget, track your funding, and advise how your funds are being spent.
Perform the duties and responsibilities of a plan manager with efficiency, professionalism and satisfy all NDIA requirements.
Provide you with advice and guidance that supports your goals.
Making The Switch
When you have decided on a new plan manager, there are a few easy steps to follow to finalise the switch:
1. Advise your current NDIS plan managers you will be switching to a new provider.
This can be a simple email stating you would like to exit their service and have completed a service agreement with another provider. Therefore, you would appreciate the termination to occur as soon as possible.
2. Let your new NDIS plan managers know you will be using their service.
You will need to tell your new NDIS plan managers you are switching from another provider. The agreement with your old provider will usually include a 15 to 30 day notification period before the change-over can be finalised.
Your existing plan manager will process the cancellation of your account. As soon as this occurs your new NDIS plan managers can begin the ongoing management of your funding.
Moving forward, any outstanding invoices will be the responsibility of your new NDIS plan managers, regardless of the date of service or invoice date. This will ensure all of your invoices get paid even if they are for the support received under your previous NDIS plan managers.
The Right Ndis Plan Managers For You
NDSP is dedicated to helping you manage your NDIS plan. Our specialist NDIS plan managers will take care of everything when it comes to handling your budget and maximising your funding. We provide you with the support and tools you need to help navigate the NDIS process while enabling you to maintain choice and control over your plan and funding.
Contact NDSP today and find out more about how our NDIS plan managers can help you.