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Robby and Leanne

Robert and Leanne’s NDIS Journey with NDSP Plan Managers

For Robert (NDIS participant), the key values that he looks for in a plan manager are accessibility and reliability. Together with his wife, Leanne, they made a bold switch and are now officially signed up with NDSP Plan Managers.

This Tasmania-based couple loves being engaged in their local community, watching footy together, and learning new gardening skills. With the help of their support worker, they’re also now learning how to grow orchids at home.

NDSP chatted with Robert and Leanne to learn more about Robert’s NDIS journey. 

(Featured image above: A photo of Robert and Leanne taken during their wedding day.) 

What do you look for in a NDIS plan manager?

We are looking for a provider that is easy to work with (for the benefit of both Robert and our Support Coordinator). NDSP is easy to communicate with and has been transparent from the onset.

We feel NDSP is on the same page as us. When we contact them, they easily understand what we’re asking from them and they support us with outcomes.

NDSP is a group of easy-going people and they provide good customer service. Their communication lines are always open.

Leanne with NDSP's Zosie
Leanne with NDSP Plan Managers’ regional coordinator, Zosie, at the Launceston Expo (September 2021).

What inspired you to sign up with NDSP Plan Managers?

We were looking for a plan manager that is reliable and can pay the bills quickly. This is to also ensure that our support workers will be paid in a timely manner.

We attended a Plan Utilization event in Devonport, Tasmania, back in February 2021 and that’s when we met the NDSP team (Emilie, Kate and Zosie). We learned more about plan utilisation and have developed a deeper understanding of the NDIS.

What’s your journey with NDSP like so far?

When we have a NDIS-related question, NDSP always has an answer. They have been really personable too. When we speak to the team, it feels like we’re speaking to an old friend.

Nappa (plan management portal) is also very convenient and easy to use. We don’t have any problems with NDSP at all!


NDSP Plan Managers is a NDIS-registered provider specialising in NDIS plan management. If you are a NDIS participant looking for the right plan manager, CLICK HERE to get in touch with our friendly team today.

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NDSP is a NDIS registered provider, specialising in Plan Management. We are here to manage your NDIS funds on your behalf. Our experienced staff are highly skilled and ready to help you!

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