Compliments and Complaints

NDSP Plan Managers actively seeks the input of clients and stakeholders to provide feedback, both positive and negative, as a source of ideas for continuously improving the services it provides.

We want to know when we are doing something well so that we can keep doing it, as well when there are areas in which we can improve so we can make necessary changes.

You can let us know about your feedback directly, or someone can talk to us on your behalf.

You can provide feedback to us by:

  • Filling out the online Feedback Form available on the NDSP Plan Managers website (below) and we will contact you to discuss
  • Calling us on 1800 63 63 77

You have the right to provide anonymous feedback, but please be aware that this can limit our capacity to investigate a complaint. Please be reassured that your feedback is covered by our NDSP Plan Managers Privacy Policy.

If your feedback is a complaint, you have the choice to lodge your concern externally with the NDIS Commission.

To assist you to make a complaint, there is a NDSP Plan Managers Easy Read Guide: ‘How to Make a Complaint’ available through this link, CLICK HERE

Thank you for your feedback.