Image description: Carol (left) and Zosie (right) are manning the NDSP booth at an expo in Tasmania.
Starting as a small, family-owned business based in Adelaide in 2018, NDSP Plan Managers came to Tasmania the following year and has since grown to support participants all throughout the state.
NDSP has a client-focused approach to ensure participants in Tasmania get the most out of their plans and receive dedicated support.
Zosie started with NDSP 12 months ago, working as a regional coordinator based in Hobart. With lived experience, Zosie understands how tricky the NDIS can be and is passionate about improving every participant’s NDIS journey.
You are likely to see her at disability expos, organising workshops, or in meetings sharing all of the ways NDSP can help you manage your NDIS budget. To help Zosie reach out across the state, NDSP opened an office in North-West Tasmania in August last year. Zosie works out of this office one week each month to meet with participants and providers.
A team of NDIS experts work alongside Zosie to ensure they know what you want from providers in your local area and understand how you want to use your plan.
They are your go-to for any questions around how to sign-up, using our online budget portal and how to best use your NDIS funding.
When asked about the most common sign-up questions she gets, Zosie said it is “can I change Plan Manager mid-plan?”.
The answer is yes, you can change plan manager at any time, and it’s really easy. If your plan is already underway and you would like to transition, just call (03) 6142 3092 and ask to speak with our NDSP Plan Managers Onboarding team.
NDSP waive the setup and all previous months’ fees and the most important thing is, we reopen your plan from its start date. This helps the previous Plan Manager and all of your providers be able to ensure that any outstanding invoices can still be paid.
When you are signed up with NDSP Plan Managers, you’ll have access to NDSP’s Nappa portal which is specially designed to help clients track their plan spending, breaking down your NDIS plan by category and showing all processed invoices.
You can choose to add someone else to your portal as an extra contact too.
NDSP’s team of NDIS experts use Nappa to make sure invoices are paid, but also to help clients know how they can best use their NDIS funds. This includes plan utilisation conversations, where one of their experts will talk a client through their plan and what each NDIS category can be used for.
To help clients and all NDIS participants find providers to support them, NDSP also has a free provider directory that has been live since 2019.
This directory has recently been updated to the new ProviderLink, a pilot program that has been rolled out in Tasmania to help with plan utilisation for all NDIS participants, whether or not they have plan management.
If you have funding included in your NDIS Plan for plan management (called “Improved Life Choices”), you can get in touch with the NDSP Plan Managers team on (03) 6142 3092. You can come onboard at the start of your first NDIS plan, at the end of your tenth plan or even right in the middle of one.
To assist with plan utilisation, we have created a Tasmanian -specific provider finder, ProviderLink, that is free and available to ALL NDIS participants.
Switching to NDSP is easier than you think. Give our dedicated team a call on (03) 6142 3092.