This Service Agreement is between National Disability Support Partners and the participant / nominated representative in the National Disability Insurance Scheme. This Service Agreement will be in effect from today for the duration of the Participant’s association with National Disability Support Partners, or until we are notified otherwise in writing by the Participant/nominated representative.
NDSP agrees to provide the Participant Plan Management - Financial Administration provided the funds are available on the NDIA portal for the purposes of this agreement. All prices are GST inclusive (if applicable) and include the cost of providing the supports. Additional expenses (i.e. things that are not included as part of a Participants NDIS supports as per the NDIS Price Guides) are the responsibility of the Participant, their Guardian/Authorised Representative and do not form part of this agreement.
The Provider agrees to:
The Participant or Guardian/Authorised Representative agrees to:
Personal information includes the Participants name, address, contact details, age, date of birth, health information and other information such as provider and supports background.
In signing this agreement, you consent to us:
NDSP will provide plan management services, claiming funding from the NDIA up to the amounts specified in the support category and approved budget in the Participant’s current NDIS plan. NDSP will then pay this to the Participants support providers.
If changes to the supports or their delivery are required, the Parties agree to discuss and review this Service Agreement. The Parties agree that any changes to this Service Agreement will be in writing, signed, and dated by the Parties.
Should either Party wish to end this Service Agreement they must give 1 months’ written notice. If either Party seriously breaches this Service Agreement the requirement of notice will be waived.
NDIS registered providers are required to be audited against the NDIS Practice Standards as part of the NDIS Quality and Safeguarding Framework. Clients of NDSP are automatically
enrolled in the audit processes and may be contacted by the audit team for interviews and/or have their files reviewed to ensure NDSP is compliant. If you do not wish to participate in the audit you can opt out of the process.
If the Participant or Guardian/Authorised Representative wishes to provide compliments, feedback, complaints or suggestions to assist with continuous improvement, we encourage contact via;
Phone: 1800 636 377 OR Email: firstname.lastname@example.org
If the Participant is not satisfied with the response from NDSP including the opportunity to escalate your concerns through NDSP management, the Participant can contact the NDIS Quality and Safeguards Commission by calling 1800 035 544, visiting one of their offices in person, or visiting https://www.ndiscommission.gov.au/about/complaints for NDIS feedback and complaints.
Disclaimer: NDSP information is provided in good faith, to the best of our knowledge and is considered to be correct at the time of communication, however, changes may affect this accuracy therefore NDSP gives no assurance as to the accuracy of any information or advice given.
Any advice given by NDSP outside of plan management advice shall be considered general in nature. NDSP shall not be liable for any failure of, or delay in the performance of this service agreement for the period that such failure or delay is;
Nothing in the NDSP Service Agreement negates or diminishes the statutory guarantees regarding the supply of services the Participant/ nominated representative receive under The Australian Consumer Law (Competition and Consumer Act 2010-Schedule2)
NDSP takes in good faith the information provided by the Participant/nominated representative to be true and accurate, and that claims presented by NDSP are a true reflection of goods and services provided to the Participant in line with the NDIS guidelines (National Disability Insurance Scheme Act 2013).