PARTIES

This Service Agreement is between National Disability Support Partners and the participant / nominated representative in the National Disability Insurance Scheme. This Service Agreement will be in effect from today for the duration of the Participant’s association with National Disability Support Partners, or until we are notified otherwise in writing by the Participant/nominated representative.

THE NDIS AND THIS SERVICE AGREEMENT

NDSP agrees to provide the Participant Plan Management - Financial Administration provided the funds are available on the NDIA portal for the purposes of this agreement. All prices are GST inclusive (if applicable) and include the cost of providing the supports. Additional expenses (i.e. things that are not included as part of a Participants NDIS supports as per the NDIS Price Guides) are the responsibility of the Participant, their Guardian/Authorised Representative and do not form part of this agreement.

RESPONSIBILITIES OF PROVIDER

The Provider agrees to:

• Pay all service provider invoices and/or reimbursements which meet the NDIS ‘reasonable and necessary’ legislation and are within the approved budget in accordance to subsection 33 (2) and 37 of the National Disability Insurance Scheme Act 2013 (NDIS Act)
• Keep accurate records on the service provided to the Participant Communicate openly and honestly in a timely manner Treat the Participant with courtesy and respect Listen to the Participant’s feedback and resolve problems in a timely manner Give the
• Participant the required notice if the Provider needs to end the Service Agreement (see ‘Ending this Service Agreement’ for more information) Protect the Participant’s privacy and confidential information Provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law (Competition and Consumer Act 2010-Schedule2)
  
  

RESPONSIBILITIES OF PARTICIPANT OR GUARDIAN/AUTHORISED REPRESENTATIVE

The Participant or Guardian/Authorised Representative agrees to:

• Inform the Provider about how they wish the supports to be delivered to meet the Participant’s needs
• Treat the Provider with courtesy and respect
• Talk to the Provider if the Participant has concerns about Plan Management or Financial Administration being provided
• Give the Provider the required notice if the Participant needs to end the Service Agreement (see ‘Ending this Service Agreement’), and
• Let the Provider know immediately if the Participant’s NDIS plan is suspended or replaced by a new NDIS plan or the Participant stops being a participant in the NDIS
  

CONSENT – PERSONAL INFORMATION

Personal information includes the Participants name, address, contact details, age, date of birth, health information and other information such as provider and supports background.

The collection and use of personal information is in accordance of our Privacy Policy which can be found on our website ndsp.com.au/privacy.

In signing this agreement, you consent to us:

• Collecting personal information for the primary purpose of providing NDSP services, including collecting such information from third parties where it is unreasonable or impracticable for us to collect it from the Participant
  
• Saving your personal information on our secure CRM (Client Management System) which is able to be accessed by you by contacting our Support Services team
  
• Using and disclosing personal information for the following purposes;
  • NDSP services
  • Administration and operations such as accounting, risk management, record keeping, statistical analysis, planning systems development, testing, staff training and assessing and monitoring the use and performance via internal and external audits
  • Other purposes as may be permitted or required under the NDIS Practice Standards
  • For use by our employees, related bodies corporate, agents, contractors, service providers, health providers, financial institutions payment system operators, persons acting on your behalf, regulatory bodies, law enforcement agencies and government agencies
    

PAYMENTS

NDSP will provide plan management services, claiming funding from the NDIA up to the amounts specified in the support category and approved budget in the Participant’s current NDIS plan. NDSP will then pay this to the Participants support providers.

CHANGES TO THIS SERVICE AGREEMENT

If changes to the supports or their delivery are required, the Parties agree to discuss and review this Service Agreement. The Parties agree that any changes to this Service Agreement will be in writing, signed, and dated by the Parties.

ENDING THIS SERVICE AGREEMENT

Should either Party wish to end this Service Agreement they must give 1 months’ written notice. If either Party seriously breaches this Service Agreement the requirement of notice will be waived.

NDIS AUDIT

NDIS registered providers are required to be audited against the NDIS Practice Standards as part of the NDIS Quality and Safeguarding Framework. Clients of NDSP are automatically
enrolled in the audit processes and may be contacted by the audit team for interviews and/or have their files reviewed to ensure NDSP is compliant. If you do not wish to participate in the audit you can opt out of the process.

COMPLIMENTS, FEEDBACK, COMPLAINTS AND DISPUTES

If the Participant or Guardian/Authorised Representative wishes to provide compliments, feedback, complaints or suggestions to assist with continuous improvement, we encourage contact via;
Phone: 1800 636 377 OR Email: info@ndsp.com.au

If the Participant is not satisfied with the response from NDSP including the opportunity to escalate your concerns through NDSP management, the Participant can contact the NDIS Quality and Safeguards Commission by calling 1800 035 544, visiting one of their offices in person, or visiting https://www.ndiscommission.gov.au/about/complaints for NDIS feedback and complaints.