NDSP is part of My Plan Manager Group Pty Ltd (the My Plan Manager Group).
NDSP and the My Plan Manager Group respect the rights of individuals to privacy and confidentiality in their interactions with the organisation. Individuals and their support network have a right to understand how NDSP collects, uses, and stores their information.
NDSP and the My Plan Manager Group are bound by the Australian Privacy Principles and Australian laws, including the Privacy Act 1998. The principles are designed to protect the confidentiality of personal information and the privacy of individuals by regulating the way personal information is managed by certain private sector organisations, including NDSP.
Collecting your personal information
In conducting business activities, your personal information may be collected and held by NDSP. The types of personal information we collect generally includes:
The main purposes that we collect your personal information for are to:
Personal information collected and held by NDSP will generally only be accessed and handled by personnel authorised to do so, for the purpose of carrying out their duties and the purposes for which the information was collected, or a related purpose.
Sharing your personal information
We may share your personal information with other members of the My Plan Manager Group and organisations that assist us with providing our services to you.
NDSP will work closely with other agencies you have nominated to facilitate your services. Your informed consent for the sharing of information beyond NDSP, the My Plan Manager Group, and other organisations that assist us with providing our services to you will be sought and respected in all situations unless:
NDSP is committed to holding personal information securely and as such, will take reasonable steps to protect this information from misuse, loss, unauthorised access, modification, and disclosure.
Access to and correction of your personal information
Personal information held by NDSP may be accessed or corrected by the individual to whom the information belongs. You can access the personal information NDSP holds about you or seek correction of that information, by contacting us.
When an individual makes a request to access or correct personal information, NDSP will require them to provide identification so that NDSP can verify that they are the person to whom the information relates.
Making a complaint
If you have a complaint regarding the way in which your personal information is being handled, any questions in regard to NDSP’s privacy activities, or you have feedback in regard to our privacy information please contact us. We will use our best endeavours to resolve any complaint to your satisfaction in a reasonable timeframe.
If you are unsatisfied with our response, you may also contact:
NDSP Privacy Contact Officer:
1800 63 63 77
or click HERE to get in touch.
NDSP Plan Managers may occasionally send out emails to our subscribed recipients – these are sent to those who have subscribed via our online forms or have used our services. If you receive these emails you may easily update your personal information or unsubscribe at any time by clicking the links on the bottom of the email you receive.
We collect some non-personally identifiable information when users visit our website, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you whenever possible.
NDSP Maintains a Business Continuity Plan. This is important to protect NDSP Plan Managers against threats that can cause interruption to the way the business runs to support clients and service providers. It identifies risks and makes sure that services keep going or are back up and running as soon as possible to ensure the safety and wellbeing of employees and continuity of support for our clients.
The reason and purpose of the plan is to:
NDSP needs to notify the NDIS Commission of any changes to how services are delivered under sections 13 & 13A of the NDIS Rules 2018.
To understand the reasons for the plan the most likely changes would be:
Business Continuity Planning
A Business Continuity Plan sets out how the organisation has prepared for different types of emergencies and major events that might occur, and are outside our control, that would affect the continuity of our plan management services.
The plan helps us to continue to operate while the disaster or major incident that has occurred is addressed. The plan will be updated as needed to ensure it addresses the needs of the organisation, clients, providers, and employees. The plan also helps the organisation to recover quickly after any type of disaster or event that causes the business to be unable to run as usual.
NDSP has identified different ways we will communicate with our clients if our services are interrupted to ensure everyone remains informed about what is happening and when services should resume if they have been impacted.
If you have any questions regarding the business continuity activities undertaken at NDSP, please do not hesitate to speak to one of our team members or to get in touch with us HERE
Understanding clients feedback and complaints are an important part of providing services at NDSP.
The team at NDSP will listen to client’s feedback, respond quickly and fairly and maintain confidentiality. NDSP document all feedback provided including our actions taken in response, and we keep our clients informed of how we are managing a complaint. All feedback including complaints are discussed and reported to senior levels of the organisation to ensure transparency regarding their management.
The team at NDSP continually review our processes, including review of our feedback and complaints systems to look for trends, assess any risk and to look for innovative opportunities to improve our practices and service delivery to our clients.
NDSP also understands the importance of supporting clients, and their support network, to access advocacy services if required. Advocacy services can support clients by providing information to enhance their wellbeing and understand their rights. For further information about advocacy services click HERE.
Please speak to one of our friendly team members for more information about how we manage complaints and feedback at NDSP or if you have any feedback please take the time to fill out our feedback form or call us on 1800 63 63 77. We can assist you to document your feedback also.
If at any time you are not satisfied with the way in which your complaint is handled or would like to lodge your complaint externally you can do this to the NDIS COMMISSION.
NDSP is committed to excellence in provision of plan management services that supports our clients to meet their goals. This client centered approach includes the importance of sharing information with our clients about the incident management processes here at NDSP and how we undertake practices to minismise the risk of incidents for our clients.
The team at NDSP are required to manage incidents in a manner which supports the client’s safety and wellbeing and to document incidents as they occur. This includes keeping our clients informed of how we are managing an incident, should one occur. All incidents undergo an investigation process which include communication with all stakeholders including the client and an analysis of how the incident occurred. Incidents are discussed and reported to senior levels of the organisation to ensure transparency regarding their management.
The team at NDSP continually review our processes, including analysing data from our incidents to look for trends, assess risk and to look for innovative opportunities to improve our practices and service delivery to our clients.
NDSP also understands the importance of supporting clients, and their support network, to access advocacy services when required. This can support clients by providing information to support their wellbeing and understanding their rights. This is especially important during an incident process. For further information about advocacy services click HERE.
Please speak to one of our friendly team members for more information about how we manage incidents at NDSP or if you have any feedback regarding how we have managed an incident, or if you have any questions. Please don’t hesitate to contact us on 1800 63 63 77, or click HERE to get in touch.
We reserve the right to make changes to this page and any other on our website at any time and invite you to get in touch with us if you have any questions or would like further information.