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Travel and Transport

The NDIS rules around travel and transport can be difficult to understand. NDSP Plan Managers are here to guide you through your journey.

We have created an explainer brochure Navigating Travel and Transport  which breaks down some of the most commonly asked questions.

The NDIA uses the 2019 Modified Monash Model (MMM) to look up postcodes and decide if your services are in a metropolitan, regional, remote or very remote area.

What is a MMM zone?

The MMM zone where the support is delivered determines the maximum travel time a provider can charge to travel to you.

Capacity-building supports only can also charge that time to travel back to their home or office.

What are the rules?

  • MMM Zones 1 – 3 = 30 minutes max travel time
  • MMM Zones 4 – 5 = 60 minutes max travel time
  • MMM 6 & 7 = Remote & Very Remote:
    • Capacity-building providers can make agreements with participants to cover travel costs
    • No travel time limit applies.
    • The max charge rate per hour for the relevant support item applies.

If a provider visits you and another participant in the same place, for example if you’re in the same family, you can split the costs.

There are also a number of Isolated Towns where the NDIS has reclassified the MMM rating to a higher rating than what the official MMM rating is.

As an example, where a town may be officially listed as MMM 5, the NDIS may have reclassified it to MMM 6 to ensure that providers are able to cover the costs of travel to and from these Isolated Towns.

Please refer to the Price Guide under the section ‘Isolated Towns Modification’ for further information.

To look up your zone and work out what a provider might charge, visit this link.