Leveraging Our Expert Team for Plan Management
If dealing with your current Plan Manager feels like an endless loop of explaining yourself, or worse, not getting through to someone who can help when you need it, then it may be time to consider switching to a plan management specialist who can offer more consistent support.
In this article, we address:
- The benefits of working with a national plan manager versus someone local;
- Real-world concerns participants and providers like you have faced with other plan management companies; and
- How our national network can be used to your advantage for continuous and consistent support.
Small Plan Managers vs Bigger Plan Managers
We understand the appeal of having a local, face-to-face Plan Manager. But with one person dedicated to your care, the trade-off is your service being tied to their schedule.
With a national plan management provider like NDSP, you will always be able to get the help you need quickly. We aim to deliver great service to NDIS participants through expert teamwork, so you benefit from the knowledge and dedication of our highly trained and professional staff.
When choosing your NDIS Plan Manager, you want to consider their ability to deliver the following:
- Personalised service
- Transparency
- Accessibility
- Expertise
Face-to-face outfits may seem to fit the bill for personalised service, but their capacity can limit other areas. Why compromise when you could work with a plan manager with all of the above covered?
Related: How to Choose the Best NDIS Plan Manager for Your Situation
The benefit of plan management is having an expert take care of the financial administration of your NDIS plan, so you don’t have to keep carrying the time-consuming burden of responsibility for things like:
- Invoice processing & provider payments
- Record keeping
- Budget tracking
5 Benefits of Choosing NDSP as your Plan Manager
Some benefits of working with NDSP’s national network over a face-to-face Plan Manager:
1. We’re everywhere you need us to be
NDSP can offer comprehensive support even in remote areas across Australia, where face-to-face management is either not available or may be spread thin across many participants.
2. We have robust systems for fast, accurate invoice processing
As a larger organisation, we have the ability to invest more into our systems – and we have. With NDSP you will have invoices processed and providers paid promptly after submission to the NDIS.
Curious about our turnaround times? Check out How We Pay Your Providers: Invoices, Timelines & More.
3. Our team are experts when it comes to NDIS funding
Knowing the ins and outs of your NDIS plan’s financial admin is our job. We have a huge team of knowledgeable staff ready and waiting to answer all NDIS queries, no matter how simple or complex. Someone will always be available during business hours to take your call and have the experience to address your concerns in a friendly and efficient manner, so you can get on with what matters.
NDSP is committed to personalised and proactive service. Our team is constantly updated on the latest NDIS news and policies, ensuring that you receive the most accurate and current advice. We don’t just respond to your needs; we anticipate them. By regularly checking in and providing updates, we make sure your plan stays on track and any potential issues are addressed before they become problems. Our team’s extensive experience allows us to handle even the most complex queries quickly and effectively, giving you a smooth and stress-free experience. With NDSP, you can trust that your NDIS financial administration is in expert hands, allowing you to focus on what truly matters.
4. We’re easy to contact
With the option to send us online queries or call us on 1800 63 63 77, we are always working hard to ensure that your communications are responded to quickly and accurately. We have an average response time of 75 seconds less during business hours on our free-to-call 1800 number.
The Importance of Communication Logging for Faster Customer Support
Some issues you may have had in the past with other Plan Managers:
- Communication response times were painfully slow
- Having to re-explain your situation every time you make contact due to poor admin
- Getting part way through something, only to have to start again because your key contact is unavailable
To avoid these snags, NDSP logs all of your communications to your Participant file so that anyone in our team can instantly see your communication history. This saves you time and hassle because you’ll avoid re-hashing things, as any of our experts will be able to see your specific situation when you get in contact.
You’re not reliant on any one person for help in this scenario. If the person you were talking to originally is not available when you next call (for example if they are on leave, away sick, or have left the organisation) the level of service and care you receive will be the same – that’s how our system is designed to work.
We also create a reference number for each communication event. If you have not received a speedy reply to an email query, you can call us on 1800 63 63 77 and quote your reference number. This will allow us to bring up your request right away.
Our friendly team will be able to let you know the reason for any delay and provide you with an update on your query while you’re there.
Better Help for Support Coordinators
We know communication frustration isn’t limited to participants. That’s why we have dedicated Community Engagement Managers in each state and territory, to give Support Coordinators in our network a direct point of contact for queries or any escalations.
Our team are passionate about what they do, and embody NDSP’s values as representatives of the organisation.
What does a Community Engagement Manager help with?
At the most fundamental level, our community engagement managers are tasked with creating meaningful relationships with providers and other stakeholders within the disability sector. These relationships are important to ensure that we can provide the plan management assistance that our participant clients and the clients of Support Coordinators working with us, need.
If you are a Support Coordinator looking to connect with NDSP, reach out to us today and find out how we can help you and your clients.
NDSP: Providing Accessible Plan Management for NDIS Participants
As a trusted NDIS provider, Plan Management with NDSP offers you the freedom to focus on what truly matters by removing the time and stress of financial administration from your NDIS journey.
We provide experienced plan management services to NDIS participants across Australia, with expert guidance and helpful support to make sure you can get the most out of your NDIS funding.
If you are looking to switch plan managers for a better experience, or want to get started with NDIS plan management, contact NDSP today to find out more about how we can help you.
