Harnessing the Power of National Coverage
Your National Disability Insurance Scheme (NDIS) Plan is very personal to you, and, understandably, you might want to have the most personal service from your plan manager. Many assume this must be a face-to-face service.
However, this is not always possible in rural or remote regions. Or, the quality of service may vary from place to place depending on the local team. So while you may be able to access face-to-face service, you may not be getting the best care for your needs.
With NDSP’s national coverage, you don’t have to be dependent on what is physically available in your area to receive quality, personalised, and consistent plan management.
Expert plan management, no matter where you are
To state the obvious: Australia is enormous, and many communities are remote or rural outside of the main centres in each state.
If you are an NDIS participant, you deserve to have peace of mind about your NDIS plan no matter where you live – or where you might move to within Australia. Life may change, but the calibre of service provided by your plan manager should stay the same.
This is why NDSP’s national coverage is ideal. You could live in central Sydney or Sadadeen in the Northern Territory, and you would still have access to the same level of NDSP service.
Benefits of using a National Plan Manager
1. We know the experts in your area.
NDSP has partnered with Clickability, so you can find your perfect service provider from a directory across Australia, covering a variety of services.
We also have our own Provider Finder where Support Coordinators and other service providers Australia-wide are listed. You can check for providers in your area by using your postcode and adjusting the search radius.
2. Advice and support anytime, not just when you can find an appointment.
We focus on providing efficient solutions over the phone or email, so you can get a quick resolution to any query or concern.
Our free-call number has an average response time of 75 seconds or less during business hours, and our email queries are tracked via reference numbers for easy follow-up by our team.
Additionally, you can check live information 24/7 about your budget, invoice tracking, and other aspects of your NDIS plan through the online Nappa portal. We also provide you with a monthly budget update so you can see your balance and expenditure.
3. We have extremely high standards and robust systems for invoicing.
Another benefit of a nationwide provider is the high level of standards and service. Consistency is key, and that will carry across the network no matter which state you reside in.
NDSP has a comprehensive process of compliance checks that align with NDIS Pricing Arrangements, protecting NDIS participants from errors, misuse or fraud by catching any discrepancies right away.
We can also flag over or underspending, to make sure your budget is being used most efficiently for your needs.
4. We offer prompt payment within 3-5 days.
In most cases (barring exceptional circumstances or NDIA-caused delays) NDSP gets your providers paid in 3-5 working days. This includes our pre-submission checks, NDIS processing, and release of funds to the provider.
For more information about invoicing and timelines with NDSP, find out How We Pay Your Providers: Invoices, Timelines & More.
Why is this better than face-to-face plan management?
It’s not that all other plan management models are bad. We can’t speak for every plan manager in the business, and we certainly wouldn’t try to. But we can speak for ourselves and say that using NDSP will ensure your plan management is thorough, efficient, and above all, consistent no matter your locale.
Having a national plan manager like NDSP comes in handy when:
- You need to move to a different suburb, town, or even interstate and don’t want to have to deal with setting up plan management locally each time.
- You find you need more frequent access to your budget, provider invoicing and expenditures outside of face-to-face meetings.
- You require your plan manager to be accessible by phone or email but are having trouble getting a quick response to queries.
To make your plan management as smooth as possible, you need continuity across the handling of the financial aspects of your plan. A national model is better than face-to-face in this sense because it is faster and more flexible to suit your requirements.
Will working with a national Plan Manager impact how personalised my service is?
Your personalised plan management services will only be enhanced by having better access and faster responses, which is made possible by using a plan manager with national capacity and a people-first focus.
NDSP is committed to supporting participants across Australia. We take feedback from our clients very seriously and are constantly looking for ways to improve going forward so that you can have even less to worry about when it comes to managing your NDIS plan.
NDSP: Your National Plan Management Specialists
We support both participants and providers nationwide, including connecting with Support Coordinators to help them provide a higher-level, more transparent level of service to their own clients.
If NDIS plan management sounds like something you might be interested in, contact NDSP today to experience the benefits of national coverage.
